Satisfaction with Waiting Time among Antenatal Women Attending the Antenatal Clinics of South East Nigeria
Background: Patient satisfaction is a useful measure to provide a direct indicator of quality in health care. Assessing patient perspectives gives them a voice, which can make public health services more responsive to people’s needs and expectation.
Objective: To evaluate and compare the clients’ satisfaction with waiting time among pregnant women in public and private health facilities in south east Nigeria.
Study Design: A comparative cross sectional study was carried out.
Methodology: Using pretested interviewer administered questionnaire, information on clients’ satisfaction was obtained from 500 women attending antenatal care clinic in south east Nigeria.
Results: The mean ages of the public-teaching hospital respondents was 29.6 ± 4.0 and is slightly higher compared with that of private-mission hospitals respondents which was 29.5±4.6 Satisfaction was higher among the public-teaching hospital respondents (67.4%) than the private-mission hospital respondents (46.4%) and this is statistically significant. However, there is need to improve the waiting time in entirety considering only 59.8% of the whole study reported satisfaction.
Conclusion: There is low satisfaction with waiting time among antenatal mothers utilizing hospital services and dissatisfaction was more in private hospitals when compared to public hospital.
For more information contact author
C. C. Ofoegbu
Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital Nnewi, Anambra State, Nigeria.
Department of Community Medicine, Abia State University Teaching Hospital Aba, Abia State, Nigeria.
Department of Public Health, College of Health, Al Lith, Saudi Arabia.
Department of General Medicine, North Cumbria University, NHS Trust, United Kingdom.
Department of Nursing Services, Nnamdi Azikiwe University Teaching Hospital Nnewi, Anambra State, Nigeria.