Evaluation of Service Quality and Resulting Customer Satisfaction of Malaysia Local Airlines Company

The goal of this article is to assess airline customers’ perceptions of quality in relation to services offered by airlines, as well as their impact on customer satisfaction. Design/Methodology/Approach: A convenience sample of 100 people was employed to test hypotheses for this study, with data calculated using SPSS. Findings: Based on the findings, two of…
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February 16, 2022 0