Tag: customer satisfaction

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Optimization of Customer Satisfaction for Green Design and Decision-Making Method

The research focused on the International Accounting Standard Board Conceptual Framework, which lays out a comprehensive set of ideas for quality financial reporting, standard setting, and professional guidance in developing reliable reporting strategies so that others can try to understand and decipher the principles. The study used a conceptual review technique, focusing on discourses within…
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September 17, 2021 0

Customer Satisfaction Tool: Cross-Selling

Effective cost management is at the heart of every business plan. To save money, the bank concentrates on maximising the client connection. When a consumer has various bank products, it demonstrates that the bank is important to them. Smarter technologies are being implemented by banks in order to tempt more consumers by maximising products that…
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September 17, 2021 0

Riding the Waves of Latent Herding Online Shopping Behaviour

The Internet has exploded in popularity in recent years, and many of its applications are now used by individuals all over the world. Online buying, a relatively new phenomenon in the field of electronic commerce (e-commerce), will undoubtedly be the way people shop in the future, especially during and after the coronavirus illness 2019 (COVID-19)…
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September 13, 2021 0

E-Banking System Benefits and Issues

E-banking has become a critical component of the banking industry’s future growth. Electronic banking, often known as online banking, is a service offered by many banks that allows customers to conduct all types of banking transactions over the internet, largely through the use of information technology and communication. E-banking is particularly important in many industrialised…
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June 7, 2021 0

Reporting a Case Study on Customer Relationship Management as a Customer Retention Tool: OK Zimbabwe Limited

This study looked at Customer Relationship Management at OK Zimbabwe Limited in Bulawayo Metropolitan Province as a customer retention tool. The study examined why current clients should be cared for by organisations. The mixed research design was used as a customer retention instrument to allow an in-depth qualitative establishment of Customer Relationship Management. In the…
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October 3, 2020 0

Predictors of Customer Satisfaction and Loyalty in the Mobile Communication Industry in Ho Municipality, Ghana

Aims: The objective of this research was to find out whether subscribers are satisfied with services of the mobile network providers and identify the predictors of customer satisfaction and loyalty in the mobile communication industry and to develop model that links these satisfaction factors and loyalty for any customer in the industry. Study Design: Descriptive…
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December 21, 2019 0

Relationship between Service Quality, Customer Satisfaction and Customer Loyalty in Retail Outlets; A SEM PLS Approach

In this era of competitiveness, organizations compete in service quality to satisfy their customers. Primary data for the study was collected by direct interview method using retail service quality scale from eighty customers who visited the retail outlets that sold chilled chicken and meat products exclusively under its own brand name in Coimbatore city of…
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December 7, 2019 0